Repayment conditions

Last Updated: November 18, 2024

1. For participants

PassPass is not responsible for ticket refunds.
- PassPass acts solely as a technical intermediary for online ticketing.
- All refund requests must be addressed directly to the event organizer, who applies its own refund policy.
- Refund terms (amount refunded, deadlines, eligibility conditions) are defined exclusively by the organizer and may vary depending on the event.

Before buying a ticket, always check the specific refund policy indicated by the organizer.

2. For organizers

PassPass transaction and service fees are non-refundable.
- In the event of cancellation or refund of a ticket, the transaction fee remains due and cannot be refunded.

Refund policy and fees payable by the organizer
The organizer is free to set the refund terms for tickets sold via PassPass:
1.Option 1: Ticket refund excluding fees → The participant receives a refund of the amount paid less PassPass fees.
2. Option 2: Full refund payable by the organizer → The organizer pays the ticketing fees and refunds the full amount of the ticket to the purchaser.

The organizer must clearly communicate his refund policy to participants when tickets go on sale.

Liability clause: PassPass cannot be held responsible for refunds, cancellations or disputes between a buyer and an organizer.

3. Special cases

Cancelled or postponed events: The organizer is responsible for informing buyers and managing refunds according to its policy.
Exceptional refund request: If a buyer encounters an unresolved dispute with an organizer, PassPass can act as an intermediary to facilitate communication, without guaranteeing a refund.